Shipping & Returns

Shipping Policy

Order Processing: We strive to process and fulfill all orders as quickly as possible. Once your order is received and payment is confirmed, it will be prepared for shipping. Order processing times may vary depending on product availability and order volume.
Shipping Methods: We offer various shipping options to accommodate your needs. The available shipping methods will be presented during the checkout process, and you can choose the one that suits you best. Please note that delivery times may vary depending on the shipping method and your location.
Shipping Rates: Shipping rates will be calculated based on the selected shipping method, the total weight of the order, and your delivery address. You will be able to view the shipping costs before finalizing your purchase.
Delivery Times: Estimated delivery times will be provided during the checkout process, based on the shipping method and your location. Please note that these are estimated times, and actual delivery dates may be subject to factors beyond our control, such as carrier delays or customs processing.
International Shipping: We offer international shipping to various countries. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. Any such additional charges are the responsibility of the recipient.
Order Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to monitor the status of your shipment and estimate the delivery date

Return & Exchange Policy

Returns Eligibility: We want you to be fully satisfied with your purchase. If for any reason you are not happy with the products you received, you may request a return within 14 days from the date of delivery. To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when you received them.
Return Procedure: To initiate a return, please contact our customer support team at [contact email/phone number]. Provide the order number and a brief description of the reason for the return. Our team will guide you through the return process and provide further instructions.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure that the returned items reach us safely.
Refund or Exchange: Upon receiving and inspecting the returned items, we will process the refund or exchange, as per your preference. Refunds will be issued using the original payment method. Please note that shipping costs are non-refundable.
Damaged or Defective Items: If you receive damaged or defective products, please notify us within 7 days of delivery. We may require evidence, such as photographs, to process your claim. In such cases, we will provide a full refund or send a replacement item promptly.
Non-Returnable Items: For hygienic and safety reasons, certain items, such as used smoking accessories or items with broken seals, cannot be returned.

Please remember to review your order carefully before completing the purchase. If you have any questions or concerns about our Shipping and Returns Policy, feel free to reach out to our customer support team for assistance. We value your satisfaction and will do our best to ensure a smooth and enjoyable shopping experience with Stockton Wholesale Distribution.